Frequently Asked Questions

We adhere to stringent quality control measures, including careful screening, regular training, performance reviews, timestamp for employee monitoring, and client feedback loops to ensure continuous improvement and satisfaction.

Each client is assigned a dedicated Customer Relationship Manager. You can reach out to them via phone, email, or video chat as often as needed.

Our services are fully scalable. With due notice and contracts in place, you can increase or decrease the scope of services based on your business requirements, and we'll adjust the resources accordingly.

Absolutely! We present you with a shortlist of qualified candidates, but the final decision on team selection is always yours.

We strive to align our operations with your business hours, regardless of time zone differences, to ensure seamless collaboration. Our teams are prepared to provide updates and reports on a schedule that suits you best, enhancing communication and offering consistent, tailored support for your business needs.

Our commitment to quality, competitive and transparent pricing, and the seamless integration of our team with your business operations sets us apart. We focus on cultural alignment and long-term partnerships.

Setup time varies, but typically, operations are up and running within 2 weeks for casual contracts or 4-6 weeks after signing a formal contract for part time, and full-time roles.

No lock-in contracts for casual work. Casual staffing is negotiated hourly or weekly, with service length specified upfront and the possibility to renegotiate after the initial period.

Part-time roles are typically arranged on a contract/project basis with a minimum period of three months.

Full-time roles require a minimum six-month commitment to ensure comprehensive value, attract top talent, and provide stable service.

Enjoy discounted rates on contracts exceeding one year.

All team members hired through Bayside Outsource Co undergo regular performance evaluations. Those not meeting expectations receive additional training, and if they still fall short within a qualified time period (subject to Philippine labor laws), they can be replaced to ensure optimal performance. We take our clients' feedback seriously and act swiftly to ensure your business benefits fully from partnering with Bayside Outsource Co.

Data security is a top priority. We use state-of-the-art security technology and comply with international data protection regulations to ensure that all client data remains confidential and secure.

We will match any competitor’s client fees upon presentation of a written quote. This guarantee applies to professional service providers in Australia, New Zealand, or the USA, provided they are registered businesses with a valid ABN and TFN.

Our pricing structure is straightforward. You'll be charged for your employee's salary, relevant taxes, holiday pay, and government dues. Our client fees are added on top, expressed in local currency. Costs for employee equipment and software are additional and based on individual business needs.