My Virtual Assistant ghosted

How One Outsourcing a Virtual Assistant Nightmare Led to a Winning Strategy.

Outsourcing can be a powerful tool for businesses, offering the flexibility to scale without the hassle of managing full-time staff, not to mention, significant labour cost savings. But every business journey has its bumps, and sometimes those bumps come in the form of a Virtual Assistant (VA) who suddenly disappears without a word—ghosted, as it’s known in the industry.

A Vanishing Act: Turning Setbacks into Success

Let me take you back to my early days in outsourcing. Before this particular incident, we were fortunate to have found Virtual Assistants who were a great fit for our team. Sure, there were a few bumps along the way—cultural alignment and managing work expectations took some fine-tuning—but we always managed to get in sync fairly quickly. Then came the candidate who seemed like a dream come true—highly educated, seasoned in the field, and backed by stellar references. We couldn’t wait for her to start. On her first day, everything appeared to be on track. But just a few hours in, she vanished. No explanation, no heads-up—just complete radio silence.

We later found out that she had a preplanned holiday that she hadn’t mentioned during the interview. It wasn’t just the sudden absence that stung; it was the complete lack of communication. The project stalled, deadlines were missed, and the whole situation was a stressful mess.

But here’s the thing: that experience taught us invaluable lessons. It forced us to reevaluate our processes, strengthen our communication protocols, and refine our hiring strategies. And those lessons have shaped the way we operate today at Bayside Outsource Co.

Avoiding the Pitfalls with Bayside Outsource Co.

At Bayside Outsource Co., we’ve taken these lessons to heart. We’ve developed a strategy that ensures our clients never have to face the frustration of being ghosted by their Virtual Assistant. It all starts with our commitment to strong Values and a meticulous Recruitment Process.

Bayside Outsource Values

Our Values: The Bedrock of Our Success

We believe that our success—and the success of our clients—starts with our values. At Bayside Outsource Co., we prioritise Communication Skills, making sure our Virtual Assistants are always responsive and proactive. Integrity is at the core of what we do; our VAs adhere to the highest ethical standards. Time Management ensures tasks are completed on schedule, keeping your business on track. We also encourage Continuous Upskilling, so our VAs are always prepared to meet new challenges. A Can-Do Attitude drives our team to overcome obstacles with positivity, and Speed ensures that your deadlines are never compromised.

Outsource Recruitment Process

The Recruitment Process: Handpicking the Best

Our recruitment process is designed to do more than just fill a role. It’s about finding the perfect fit for your business. We start with Application Submission, carefully reviewing each candidate’s credentials. A Practical Skills Test follows, where candidates prove their capabilities in real-world scenarios. We require Evidence Submission of their past work to back up their experience. During the Interview Process, we dig into behavioural traits to ensure alignment with our values and your needs. Thorough Reference Checks verify their history, and Client Interviews confirm that both parties are a match. Finally, we complete Documentation to ensure everything is in place for a seamless start.

By adhering to these values and this rigorous recruitment process, we eliminate the risk of being left in the lurch. Instead, we build solid, reliable partnerships that help you focus on growing your business with confidence.

Let’s Turn Lessons into Opportunities

The best lessons come from experience, and at Bayside Outsource Co., we’ve turned those lessons into strengths. We’ve learned how to prevent the pitfalls of outsourcing so that you don’t have to experience them.

Ready to avoid the common mistakes and start outsourcing with confidence? Follow us for more engaging content and insights, and get in touch for an absolutely free consultation. Let’s take your business to the next level, together. Follow us for more insights on our socials, Instagram and Facebook.

Leave a Reply

Your email address will not be published. Required fields are marked *